One of the basic
tenets of finance is that people act rationally or in their best
interests. Learn what people want and then provide the proper
incentive and watch people sprint to do exactly what you want them to
do.
For example, it has
been assumed for many decades that when someone owns a home they
become better citizens. They care more about the city they live in,
the schools their kids attend, and are more likely be involved in
civic matters. This is the reason for the mortgage deduction on our
tax returns. If we buy a home, we get to keep more of the money we
earn. The deduction is an incentive for us greedy people to own
homes which will make us better citizens. That is precisely what the
politicians want.
This can work for
all kinds of situations. At one point, only about 30% of the slaves
being shipped on a British slave ship survived the voyage. An
economist got the government to implement one simple law and that
percentage when to 90%. The law changed the way the ship owner was
paid from the number of slaves put on the boat to how many live
slaves got off the boat.
People are so easy
to manipulate with dollars.
CEOs are just like
all the rest of us. They are manipulated by dollars. Their main
purpose in life is not to make a company grow and prosper, but to put
as much money into their pockets as possible. This is normally
accomplished by keeping their job as CEO as long as possible. How do
they do this? Plausible deniability and nothing is really their idea
– unless the idea works.
Let start with the
“not my idea” strategy first. Most CEOs of large
companies did not create those companies, they inherited them. They
were not the ones that came up with the new ideas, brands, or
technologies which allowed enormous growth in the company. They are
really place holders, living off the work and brains of an earlier
generation. But the company has to be moving in a direction right?
Isn’t that what the CEO does? Provides the big picture and
strategic plan for the company?
Um…..NO.
Who does that then?
Consultants baby. Consultants are the lifeblood of the CEO. There
are some very well known and respected consulting firms that work
with most large companies.
These large
companies pay millions of dollars each year to the consultants for
their advice. At first this does not make sense. Instead of paying
millions of dollars to consultants, why not just hire some of those
consultants and then have them make recommendations.
Remember, this is
the “not my idea” portion of the article.
CEOs report to the
Board of Directors for the company. Consider a CEO that implements a
strategy by a consulting firm, McKinsey for example, and the idea
works great. The CEO then goes to the Board and tells how under his
leadership the company has beautifully executed this new strategy,
increasing revenues and profitability, and the CEO is a hero.
Now the opposite is
also true. The idea may not work at all. The CEO confidently goes
before the Board, downplays the disaster, and then reminds the Board
that the idea came from the highly respected consultants. How can he
be blamed when the highly respected consulting firm was so sure the
idea was a winner?
See how the game is
played? Consultants rarely tell a sophisticated large company
something they do not already know about the company or the market
they do business in. All that money for consultants is used for
cover for the CEO. The CEO’s incentive is to make as much
money as she can for as long as she can. The “not my idea”
is a handy tool in any CEO’s toolbox.
A company I worked
for hired a consultant into the company to help with our strategy. I
thought this was a great step. Instead of paying millions to outside
consultants, we had our own strategy person that would provide some
long term strategic guidance and we would save all those millions.
What was the first thing this new employee did as the head of
strategy? Went out and hired some consultants.
Now for the second
strategy -- “plausible deniability”.
Any major problem
that surfaces in a company has to be a surprise to the CEO. This
also may seem counter-intuitive. But consider the two possible
scenarios.
The first is the CEO
knows about a potential issue and the issue blows up to become a
major problem that puts the company’s sales/profits at risk or
even its very existence. The Board is going to go to the CEO to ask
why he did not fix the problem. He has failed in his fiduciary
responsibility and there need to be changes made at the top of the
company.
The second scenario
is that when a major problem surfaces, the CEO is surprised and
aghast. He tells the Board he had no idea of the potential issue.
He had regular staff meetings and no one ever mentioned the potential
problem and he will use all of his expertise and management skill to
minimize the impact. The CEO survives (though other heads will roll)
for another paycheck and, more important, additional bonuses and
stock options.
How does this work
in a company?
Let’s say that
a company relies heavily on its information systems (IS) and that the
company, with CEO approval, has not spent enough to keep their system
and infrastructure safe from a complete failure. Somebody outside
the IS department informally lets the CEO know that the company may
be at risk with its IS. The CEO then goes to the person over IS and
says something like this: “You have been responsible for IS for
5 years and someone has mentioned to me that we may have some risk.
Is that true?”
Implied in the CEOs
statement is that if the risk is true, the person over IS has not
done their job and is going to get fired. The person over IS has
only one possible reply that will allow her to keep her job. “No
problem here.”
If the information
system collapses, then the CEO has plausible deniability. He can
say, “I asked and was told there was not a problem.”
Play politics to keep the paychecks coming.
CEOs range in
ability from excellent to horrendous. The CEO traits I have
mentioned above are found in most CEOs. The really excellent CEOs
see big problems and have the ability to address and fix the
problems. These CEOs are rare and worth every penny they are paid no
matter how extravagant it may seem.
The rest of the CEOs
are vastly overpaid. Place holders are a dime a dozen and these CEOs
should be compensated appropriately.
Adam Smith is obviously not the actual name of the author of this column. The real author has
worked for two Fortune 500 companies, one privately held company, and a public accounting
firm. His undergraduate degree was in accounting, and he earned an MBA for his graduate
degree. He also has completed coursework for a PhD. in finance. He continues to be employed
by one of the Fortune 500 companies.
The author grew up in the Washington D.C. area but also lived for several years in Arizona. He
currently resides with his family on the East Coast.
The author has held various callings in The Church of Jesus Christ of Latter-day Saints.