"We seldom get into trouble when we speak softly. It is only when we raise our voices that the sparks fly and tiny molehills become great mountains of contention."
Back
when I was young, many decades ago, I remember watching television
shows that portrayed business people as unfeeling, uncaring tycoons.
Think “JR Ewing” for those of you who are old enough to
remember him. There are some businessmen that fit that caricature,
but there are also many that care about their employees.
This
will come as a shock to some people, including some politicians, but
I have yet to see someone that actually likes to fire people. I know
some that do not mind ordering someone to get fired. But the actual
act of sitting someone down and telling them that they no longer have
a job is so repulsive that most managers avoid the situation.
When
I watch television now or go to the movies or listen to a politician
it is painfully obvious that many people in those trades have no idea
how the rest of the business world works. They believe all the
negative drivel about how horrible it is to work in a business and
the oppression from management.
When
a company is in financial trouble and employees are going to have to
be severed, the company generally tries to lay off as few employees
as possible. This is one reason that when the company starts to
become more profitable it does not immediately start to hire people.
The company has enough employees to handle modest increases in
business.
The
mean business people premise has recently been back prominently in
the news. Mitt Romney’s time at Bain Capital has received a
lot of scrutiny, and opinion on his work at Bain brings a wide
difference of opinion. The negative opinions basically come down to
the concept that people who are trying to make a company profitable
are bad people.
Consider
the following story about Mitt Romney that was presented by Romney’s
2008 campaign for President and has been fact checked by several
organizations and found to be true.
"In
July 1996, the 14-year-old daughter of Robert Gay, a partner at Bain
Capital, had disappeared," the story reads. "She had
attended a rave party in New York City and gotten high on ecstasy.
Three days later, her distraught father had no idea where she was.
“Romney
took immediate action. He closed down the entire firm and asked all
30 partners and employees to fly to New York to help find Gay’s
daughter. Romney set up a command center at the LaGuardia Marriott
and hired a private detective firm to assist with the search. He
established a toll-free number for tips, coordinating the effort with
the NYPD, and went through his Rolodex and called everyone Bain did
business with in New York and asked them to help find his friend’s
missing daughter.
“Romney’s
accountants at Price Waterhouse Cooper put up posters on street
poles, while cashiers at a pharmacy owned by Bain put fliers in the
bag of every shopper. Romney and the other Bain employees scoured
every part of New York and talked with everyone they could –
prostitutes, drug addicts – anyone.
"That day,
their hunt made the evening news, which featured photos of the girl
and the Bain employees searching for her. As a result, a teenage boy
phoned in, asked if there was a reward, and then hung up abruptly.
The NYPD traced the call to a home in New Jersey, where they found
the girl in the basement, shivering and experiencing withdrawal
symptoms from a massive ecstasy dose.
“Doctors
later said the girl might not have survived another day. Romney’s
former partner credits Mitt Romney with saving his daughter’s
life, saying, ‘It was the most amazing thing, and I’ll
never forget this to the day I die.’”
Is
Romney a mean business person? One sympathetic story does not make
someone good or business people good, but it is far from the only
noble story about businesses.
A
company I worked for received a major blow from a natural disaster.
The event caused the company to lose millions of dollars in sales.
It also had a major devastating economic impact on the small town and
on the company’s employees in the area. The company spent
thousands of dollars to not only take care of their employees but
also other people in the town and also spent millions of dollars to
rebuild their business and save the town.
Much
of the money spent on that town did not have a payback to the
company. However, it was the right thing to do for a company that
had the assets to help.
The
actions of Romney and the company are replicated often by businesses
everywhere. Cities and towns across America receive donations from
companies to help with various charities and initiatives.
Again,
I am not saying that all companies and all businessmen act this way.
I have known some and currently know some whose ethics I find
repulsive. But when the media create a stereotype based on the
repulsive and ignore the good done by the many, it shows either their
ignorance or bias.
The
next time you hear a report about mean business people take a look
around and recognize all the good that is being done by businesses
and never reported. You have to provide the balanced reporting about
businesses based on what you see, because all you are going to get
from the media is negative unthinking stereotypes.
Adam Smith is obviously not the actual name of the author of this column. The real author has
worked for two Fortune 500 companies, one privately held company, and a public accounting
firm. His undergraduate degree was in accounting, and he earned an MBA for his graduate
degree. He also has completed coursework for a PhD. in finance. He continues to be employed
by one of the Fortune 500 companies.
The author grew up in the Washington D.C. area but also lived for several years in Arizona. He
currently resides with his family on the East Coast.
The author has held various callings in The Church of Jesus Christ of Latter-day Saints.